Shipping policy

We aim to make your order experience smooth and worry-free from checkout to delivery.

Processing Time

All orders are processed within 1–3 working days (excluding weekends and bank holidays). During busy periods or new product launches, processing may take slightly longer - but we’ll always keep you informed.

UK Shipping

  • Standard Delivery (2–4 working days): £4.07
  • Next Day Delivery (order before 2pm): £4.80
  • Free Standard Delivery on all UK orders over £150

You’ll receive a tracking link once your order has been dispatched. We ship via trusted couriers such as Royal Mail and DPD.

EU & North America Orders 

We currently ship to customers across the EU, the US and Canada. Please note that international orders may be subject to customs duties, import taxes, or local handling fees, which are determined by your country’s customs authority. These charges are not included in our prices or shipping rates and are the responsibility of the customer.

If you wish to return an item, you may do so within 14 days of receiving your order. Items must be unworn, in their original packaging, and in resalable condition. Once your return is approved and received, your refund will be processed to your original payment method.

Please note: for EU and North America returns, the cost of return shipping will be deducted from your refund amount.

Defective or faulty items are fully covered under our warranty and will be repaired or replaced at no cost to you.

Pre-order Policy 

From time to time, certain pieces are available on a pre-order basis. If your item is marked as pre-order, your estimated dispatch time will be listed on the product page. We’ll notify you as soon as it ships.

  • Payment: Payment is taken at the time you place your pre-order to reserve your item.

  • Estimated Delivery: The product page will display an estimated shipping date. While we aim to meet these timelines, please note that delays can occasionally occur.

  • Shipping: In-stock items in your order will be shipped separately, and pre-order items will ship as soon as they are available.

  • Cancellations & Refunds: Pre-orders can be cancelled for a full refund up until the item has shipped. Once shipped, our standard returns policy applies.

  • Updates: We’ll notify you by email if there are any changes to the expected delivery window.

This policy applies only to items clearly marked as pre-order on the product page.

Questions or Delivery Issues?

If your parcel is delayed or arrives damaged, please contact us at hello@ariyaandco.com